Experience
1 to 2 YearsQualification
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- Responsibilities :
- Establishing and maintaining relationships with customers
- Responding to incoming customer inquiries (via phone, email, and live chat) in a timely, professional manner
- Perform outbound contacts to customers, shipping carriers, and vendors regarding various issues and inquiries as needed
- Develop a working understanding of all practices, policies, and procedures of www.canvaschamp.com
- Troubleshooting general account, order, and billing issues
- Acts as the "voice of the customer" and internally communicates issues and improvements that affect customer experience • Develop a working knowledge of photo gear to assist with product recommendations
- Manage product returns
- Experience and Qualifications:
- Associates degree or equivalent photography/videography experience
- Previous customer service experience 1-2 years minimum
- Exceptional communication (written and verbal) and interpersonal skills
- Basic computing skills like speedy typing
- Very savvy at multitasking
- Strong in multi-tasking, time management, and attentiveness
- Deep care and consideration for helping customers in a courteous, professional manner
- Team player
- Interest/background in photography preferred but not required
- Tools : • MS Office • CRM like Zoho • Live Chat • VOIP (Like Ring Central)
Send Your Resume
Why Commerce Pundit?
We pride ourselves on employing innovative thinkers, passionate designers, dedicated developers and top-notch content writers who will stop at nothing to provide the best service possible. We want to retain these talented professionals, so we offer an attractive benefits package, a stable infrastructure, global exposure and access to personal and professional development.
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Benefits
- 5 day workweek
- Team outings and celebrations
- Performance bonuses
- Personal development, training and certification programs
- Rewards and recognition
- Overseas exposure
- Flexible working hours
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Learning & Development
- Dedicated learning hours
- Toastmasters, group discussions, and brainstorming
- Showcases and reviews
- Open Saturday and personal projects
- Expert sessions, workshops, and site visits
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Diverse Teams
- Approachable leadership
- Rich and diverse teams
- Inhouse and external mentors
- Peer-to-peer learning
- Planned career paths
- Accelerated growth cycles
Our Work Culture
We are proud of our team members and their accomplishments and we make it a priority to recognize their hard work and contributions. We think it is important to nurture our teams so they can grow and evolve into industry leaders.
Our employees are good people and we think they should be recognized for it. That’s why we offer an employee-friendly environment where everyone feels appreciated and free to voice their ideas and suggestions.
Building Cohesive Teams
We think it’s important for our teams to develop a sense of community and camaraderie. Our inter-office events are not only fun, they help to strengthen working relationships so our employees feel connected with each other.
